Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of the services provided by MITRANI CONSULT EOOD, trading as "Jet2Pay" ("we", "us", "our"). Full company details are set out in our Imprint; some registration details are being finalised and are marked as placeholders. By using our services you agree to these Terms.

Jet2Pay helps air passengers assess and pursue flight compensation claims under Regulation (EC) No 261/2004 ("EC 261") and UK Regulation 261 ("UK 261") for eligible delayed, cancelled, or overbooked flights. We act as your authorised representative — we are not a law firm and do not provide legal advice.

2. Our Services

Subject to these Terms, our services include:

• Assessing whether your flight disruption may be eligible for compensation under EC 261 or UK 261
• Preparing and submitting a compensation claim to the airline on your behalf
• Communicating and negotiating with the airline and, where appropriate, escalating through legal partners
• Collecting any compensation recovered and paying it on to you, less our agreed fee

3. Eligibility Assessment & No Guarantee

Any eligibility result or estimated amount shown on our website is an initial, automated indication only. It is based on the information you provide and does not confirm that compensation is due or that your claim will succeed.

Compensation is not guaranteed. The outcome depends on the airline, the verified cause of the disruption (for example, "extraordinary circumstances" can remove an entitlement), applicable regulations, and time limits. We will assess your claim in good faith but cannot promise a specific result or timescale.

4. Your Responsibilities

To allow us to pursue your claim, you agree to:

• Provide accurate, complete and up-to-date information about yourself and your flight
• Provide supporting documents we reasonably request (for example, your booking confirmation, boarding pass, or proof of identity)
• Not pursue the same claim yourself or through another representative at the same time, and keep us informed of any contact from the airline

5. Fees & Commission

Jet2Pay works on a "No Win, No Fee" basis: if no compensation is recovered, you pay us nothing. If your claim succeeds, we deduct a success fee of 15% (including VAT where applicable) from the amount recovered before paying the balance to you.

The success fee is 15% of the compensation recovered. The remaining 85% is paid to you. No upfront service fee is charged.

6. Authorisation & Assignment of Rights

When you submit a claim and accept these Terms, you authorise Jet2Pay to act on your behalf, including to:

• Contact the airline and relevant authorities about your claim
• Assign or refer the claim to our legal partners for enforcement if direct negotiation is unsuccessful
• Receive compensation on your behalf and forward the balance to you after deducting our agreed fee

7. Claims Process & Payment

After you submit a claim, we assess it and contact the airline. Cases vary widely in length depending on the airline and whether legal escalation is needed; we will keep you updated by email at key stages.

Where compensation is recovered, we transfer the balance to the bank details you provide after deducting our fee. You are responsible for providing correct payment details; we are not liable for delays caused by inaccurate information you supply.

8. Cancellation & Liability

You may cancel before compensation has been received by Jet2Pay by writing to [Support email]. Where we have already reasonably incurred third-party costs (for example, court fees), you may be responsible for those costs; we will tell you before any such costs are incurred wherever possible.

To the extent permitted by law, Jet2Pay is not liable for indirect or consequential losses, and our total liability for a claim is limited to the amount of compensation actually recovered for that claim. Nothing in these Terms limits liability that cannot be excluded by law.

9. Governing Law

These Terms are governed by the laws of the Republic of Bulgaria, without prejudice to mandatory EU consumer protections and Regulation (EC) No 261/2004. These Terms are provided in plain language for transparency and do not constitute legal advice.