When the rules apply
Coverage depends on your departure and arrival airports and the operating airline. Flights departing the EU and certain flights arriving in the EU can fall within the rules.
Different rights for different problems
A delay, cancellation or involuntary denied boarding may give rise to assistance, rerouting, a refund or compensation. These are separate rights; compensation is not automatic.
What we need to review
Share the route, flight date, operating airline, booking confirmation and the airline’s explanation. The circumstances and any exceptions must be checked before a payment amount is confirmed.