Arrival delay
An arrival delay of at least three hours can qualify for compensation under EU rules, subject to coverage and exceptions. A late departure alone does not establish a qualifying arrival delay.
The reason matters
Extraordinary circumstances may exclude compensation. The airline’s explanation and supporting evidence need review; flight status data alone cannot decide the claim.
Documents to prepare
Keep your booking confirmation, boarding pass, disruption messages and receipts for necessary expenses. Tell us about connecting flights on the same reservation.