Flight delayed
Tell us about the delay at your final destination.
Check my flight →How your claim works
How your claim works
Tell us about your flight
Select the route and describe the disruption. Add your booking reference and contact details.
Our team reviews the case
We review the information and request any supporting documents. Follow progress through your private link.
Stay informed
See updates in your claim history. Eligibility and any amount are confirmed after review.
What happened to your flight?
Flight cancelled
Share when you were notified and what alternative was offered.
Check my flight →Denied boarding
Provide your booking details and explain why you could not board.
Check my flight →A preliminary check does not guarantee compensation. The applicable rules and flight details need to be assessed. Know Your Rights
Frequently asked questions
What happens after submission?
You receive a reference and private tracking link. Our team reviews the information and asks for anything missing.
What documents should I prepare?
Start with your booking confirmation, boarding pass and messages about the disruption. Upload only documents needed for your case.
Can I track the progress?
Open your private tracking link to view updates and add documents. Keep the link safe.
How is the amount determined?
The amount depends on the applicable rules and flight circumstances. It is assessed after review.
Ready to check your flight?
Start with your flight details. Our team reviews each case.