Voluntary or involuntary?
If you voluntarily give up your seat, the arrangement you agree with the airline matters. Tell us whether you accepted a voucher, refund or alternative travel.
Involuntary denied boarding
For a covered flight, a passenger with valid documents who presents on time and is refused boarding involuntarily due to overbooking may have rights to compensation, travel alternatives and care.
Keep written evidence
Ask the airline for the reason in writing. Keep your boarding pass, booking and any offer or agreement before sending the case for review.